Freescout

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Best open source help desk – Zendesk & Help Scout alternative

Free planWeb

Listed inCustomer Support

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freescout.net

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Freescout screenshot — From freescout.net

Pricing: Open source
Paid plans from: Not listed
Free plan: Yes
Platforms: Web

Overview

Listing details · Not verified by the owner · last changed Nov 2026

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control. I just want to say we have been using FreeScout for a few weeks now and so far its brilliant. Its been working well. So just want to say thank to the team for this system, its very good… So I look forward to more functionality added and more modules we can use. Thanks, great product.

Screenshots

Freescout screenshot 1 — From freescout.net

Freescout screenshot 2 — From freescout.net

Features

AI agents
Help desk & ticketing
Hosting & deployments
Kanban boards
Live chat
Note-taking
Public API
Single sign-on (SSO)
Team chat

Integrations

Gmail
Jira
Slack
Zapier

Facts and sources

Every fact shows where it came from. Facts never depend on what a company pays.

Pricing

Free plan: Yes; AppFinder catalog · Nov 2026 · not yet confirmed by the vendor
Open source: Yes; AppFinder catalog · Nov 2026 · not yet confirmed by the vendor

Security

Single sign-on (SAML/OIDC): Yes; AppFinder catalog · Nov 2026 · not yet confirmed by the vendor

Deployment

Platforms: Web; AppFinder catalog · Nov 2026 · not yet confirmed by the vendor

API

Public API: Yes; AppFinder catalog · Nov 2026 · not yet confirmed by the vendor

How we collect facts

Pricing

Model: Open source
Paid plans from: Not listed

Free and open source.

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Questions and discussion

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