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Freescout vs Intercom

Features, integrations, platforms and pricing, side by side. They share 2 features.

Facts come from each app’s listing. Payment never changes this comparison.

Freescout

Customer Support

Best open source help desk – Zendesk & Help Scout alternative

Free plan

View Freescout profileFreescout alternativesVisit site (opens in a new tab)

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Freescout
    Open source
    Intercom
    Paid

  • Paid plans from

    Freescout
    Not listed
    Intercom
    Not listed

  • Free plan

    Freescout
    Yes
    Intercom
    No

  • Plans

    Freescout
    Free and open source.
    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial

Platforms

1 shared · 2 only in Intercom

  • Web

    Freescout
    Yes
    Intercom
    Yes

  • Android

    Freescout
    No
    Intercom
    Yes

  • iOS

    Freescout
    No
    Intercom
    Yes

Features

2 shared · 7 only in Freescout · 5 only in Intercom

  • Help desk & ticketing

    Freescout
    Yes
    Intercom
    Yes

  • Live chat

    Freescout
    Yes
    Intercom
    Yes

  • AI agents

    Freescout
    Yes
    Intercom
    No

  • Hosting & deployments

    Freescout
    Yes
    Intercom
    No

  • Kanban boards

    Freescout
    Yes
    Intercom
    No

  • Note-taking

    Freescout
    Yes
    Intercom
    No

  • Public API

    Freescout
    Yes
    Intercom
    No

  • Single sign-on (SSO)

    Freescout
    Yes
    Intercom
    No

  • Team chat

    Freescout
    Yes
    Intercom
    No

  • AI assistant

    Freescout
    No
    Intercom
    Yes

  • Docs & wiki

    Freescout
    No
    Intercom
    Yes

  • Reporting dashboards

    Freescout
    No
    Intercom
    Yes

  • Shared inbox

    Freescout
    No
    Intercom
    Yes

  • Workflow automation

    Freescout
    No
    Intercom
    Yes

Integrations

3 shared · 1 only in Freescout · 4 only in Intercom

  • Jira

    Freescout
    Yes
    Intercom
    Yes

  • Slack

    Freescout
    Yes
    Intercom
    Yes

  • Zapier

    Freescout
    Yes
    Intercom
    Yes

  • Gmail

    Freescout
    Yes
    Intercom
    No

  • HubSpot

    Freescout
    No
    Intercom
    Yes

  • Salesforce

    Freescout
    No
    Intercom
    Yes

  • Shopify

    Freescout
    No
    Intercom
    Yes

  • Stripe

    Freescout
    No
    Intercom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works