Freescout alternatives
9 apps that do what Freescout does, starting with the Customer Support apps that share most of its features.
Ordered by category, then by how many of Freescout’s listed features each app shares, then by our organic score (community upvotes, visitor ratings and feedback, listing completeness, freshness). Payment, Pro plans and verification are not inputs. How ranking works
How they connect
Freescout sits in the middle, joined to the 9 apps listed below; each of those links to its 3 closest alternatives, and every app to the categories it’s listed in. Bigger sphere = higher organic score. Payment never changes this map. How ranking works
App map
Map of Freescout, the 22 apps around it and their 18 categories. Lines join Freescout to its alternatives, each other app to its 3 closest alternatives, and every app to each category it is listed in. Bigger spheres have higher organic scores. The map is visual: List view has the same apps and links as text.
- Bigger sphere = higher organic score
- Orb = category (apps link to each one they’re listed in)
- Grey arc = close alternatives
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Alternatives to Freescout
Organic order. Payment never changes it.How ranking works
Position 1
The operating system for modern business
Why it’s here
- Shares 2 of Freescout's listed features: AI agents and Public API
- Integrates with QuickBooks and Xero
- Open source
Position 2
Open-source communications platform
Why it’s here
- Shares 3 of Freescout's listed features: Live chat, Public API and Team chat
- Integrates with GitHub, GitLab, Jira and 1 more
- Open source
- Available on Web, macOS, Windows, Linux, iOS and Android
Position 3
Customer messaging for small businesses
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Live chat
- Integrates with HubSpot, Shopify, Slack and 3 more
- Free plan available
- Available on Web, macOS, Windows, iOS and Android
Position 4
Shared inbox and customer operations platform
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Live chat
- Integrates with Gmail, HubSpot, Jira and 4 more
- Paid plans from $19/month
- Available on Web, macOS, Windows, iOS and Android
Position 5
Free CRM with marketing, sales and service tools
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Live chat
- Integrates with Gmail, Microsoft Teams, Outlook and 7 more
- Free plan available
- Available on Web, iOS and Android
Position 6
AI-first customer service platform
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Live chat
- Integrates with HubSpot, Jira, Salesforce and 4 more
- Available on Web, iOS and Android
Position 7
Open-source CRM for sales, marketing and service
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Public API
- Integrates with Outlook
- Open source
Position 8
Issue tracking and project management by JetBrains
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Kanban boards
- Integrates with Bitbucket, GitHub, GitLab and 1 more
- Free plan available
- Available on Web, iOS and Android
Position 9
Customer service software and help desk
Why it’s here
- Shares 2 of Freescout's listed features: Help desk & ticketing and Live chat
- Integrates with HubSpot, Jira, Microsoft Teams and 4 more
- Available on Web, iOS and Android
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