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Freescout vs Rocket.Chat

Features, integrations, platforms and pricing, side by side. They share 3 features.

Facts come from each app’s listing. Payment never changes this comparison.

Freescout

Customer Support

Best open source help desk – Zendesk & Help Scout alternative

Free plan

View Freescout profileFreescout alternativesVisit site (opens in a new tab)

Rocket.Chat

Communication

Open-source communications platform

Free plan

View Rocket.Chat profileRocket.Chat alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Freescout
    Open source
    Rocket.Chat
    Open source

  • Paid plans from

    Freescout
    Not listed
    Rocket.Chat
    Not listed

  • Free plan

    Freescout
    Yes
    Rocket.Chat
    Yes

  • Plans

    Freescout
    Free and open source.
    Rocket.Chat
    Free Starter edition for small teams; paid plans for larger deployments

Platforms

1 shared · 5 only in Rocket.Chat

  • Web

    Freescout
    Yes
    Rocket.Chat
    Yes

  • Android

    Freescout
    No
    Rocket.Chat
    Yes

  • iOS

    Freescout
    No
    Rocket.Chat
    Yes

  • Linux

    Freescout
    No
    Rocket.Chat
    Yes

  • macOS

    Freescout
    No
    Rocket.Chat
    Yes

  • Windows

    Freescout
    No
    Rocket.Chat
    Yes

Features

3 shared · 6 only in Freescout · 4 only in Rocket.Chat

  • Live chat

    Freescout
    Yes
    Rocket.Chat
    Yes

  • Public API

    Freescout
    Yes
    Rocket.Chat
    Yes

  • Team chat

    Freescout
    Yes
    Rocket.Chat
    Yes

  • AI agents

    Freescout
    Yes
    Rocket.Chat
    No

  • Help desk & ticketing

    Freescout
    Yes
    Rocket.Chat
    No

  • Hosting & deployments

    Freescout
    Yes
    Rocket.Chat
    No

  • Kanban boards

    Freescout
    Yes
    Rocket.Chat
    No

  • Note-taking

    Freescout
    Yes
    Rocket.Chat
    No

  • Single sign-on (SSO)

    Freescout
    Yes
    Rocket.Chat
    No

  • End-to-end encryption

    Freescout
    No
    Rocket.Chat
    Yes

  • Self-hosting

    Freescout
    No
    Rocket.Chat
    Yes

  • Threaded conversations

    Freescout
    No
    Rocket.Chat
    Yes

  • Video calls

    Freescout
    No
    Rocket.Chat
    Yes

Integrations

2 shared · 2 only in Freescout · 2 only in Rocket.Chat

  • Jira

    Freescout
    Yes
    Rocket.Chat
    Yes

  • Zapier

    Freescout
    Yes
    Rocket.Chat
    Yes

  • Gmail

    Freescout
    Yes
    Rocket.Chat
    No

  • Slack

    Freescout
    Yes
    Rocket.Chat
    No

  • GitHub

    Freescout
    No
    Rocket.Chat
    Yes

  • GitLab

    Freescout
    No
    Rocket.Chat
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works