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Intercom vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 7 features.

Facts come from each app’s listing. Payment never changes this comparison.

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Intercom
    Paid
    Zendesk
    Paid

  • Paid plans from

    Intercom
    Not listed
    Zendesk
    Not listed

  • Free plan

    Intercom
    No
    Zendesk
    No

  • Plans

    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared

  • Android

    Intercom
    Yes
    Zendesk
    Yes

  • iOS

    Intercom
    Yes
    Zendesk
    Yes

  • Web

    Intercom
    Yes
    Zendesk
    Yes

Features

7 shared

  • AI assistant

    Intercom
    Yes
    Zendesk
    Yes

  • Docs & wiki

    Intercom
    Yes
    Zendesk
    Yes

  • Help desk & ticketing

    Intercom
    Yes
    Zendesk
    Yes

  • Live chat

    Intercom
    Yes
    Zendesk
    Yes

  • Reporting dashboards

    Intercom
    Yes
    Zendesk
    Yes

  • Shared inbox

    Intercom
    Yes
    Zendesk
    Yes

  • Workflow automation

    Intercom
    Yes
    Zendesk
    Yes

Integrations

6 shared · 1 only in Intercom · 1 only in Zendesk

  • HubSpot

    Intercom
    Yes
    Zendesk
    Yes

  • Jira

    Intercom
    Yes
    Zendesk
    Yes

  • Salesforce

    Intercom
    Yes
    Zendesk
    Yes

  • Shopify

    Intercom
    Yes
    Zendesk
    Yes

  • Slack

    Intercom
    Yes
    Zendesk
    Yes

  • Zapier

    Intercom
    Yes
    Zendesk
    Yes

  • Stripe

    Intercom
    Yes
    Zendesk
    No

  • Microsoft Teams

    Intercom
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works