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Intercom vs Slack

Features, integrations, platforms and pricing, side by side. They share 2 features.

Facts come from each app’s listing. Payment never changes this comparison.

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Slack

Communication

Channels, huddles and workflows for teams

Free plan

View Slack profileSlack alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Intercom
    Paid
    Slack
    Free plan + paid plans

  • Paid plans from

    Intercom
    Not listed
    Slack
    $7.25 / month

  • Free plan

    Intercom
    No
    Slack
    Yes

  • Plans

    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial
    Slack
    Free plan with 90 days of history; Pro from $7.25/user/month billed annually; Business+ and Enterprise

Platforms

3 shared · 3 only in Slack

  • Android

    Intercom
    Yes
    Slack
    Yes

  • iOS

    Intercom
    Yes
    Slack
    Yes

  • Web

    Intercom
    Yes
    Slack
    Yes

  • Linux

    Intercom
    No
    Slack
    Yes

  • macOS

    Intercom
    No
    Slack
    Yes

  • Windows

    Intercom
    No
    Slack
    Yes

Features

2 shared · 5 only in Intercom · 8 only in Slack

  • AI assistant

    Intercom
    Yes
    Slack
    Yes

  • Workflow automation

    Intercom
    Yes
    Slack
    Yes

  • Docs & wiki

    Intercom
    Yes
    Slack
    No

  • Help desk & ticketing

    Intercom
    Yes
    Slack
    No

  • Live chat

    Intercom
    Yes
    Slack
    No

  • Reporting dashboards

    Intercom
    Yes
    Slack
    No

  • Shared inbox

    Intercom
    Yes
    Slack
    No

  • Audit logs

    Intercom
    No
    Slack
    Yes

  • File sharing

    Intercom
    No
    Slack
    Yes

  • Public API

    Intercom
    No
    Slack
    Yes

  • Screen sharing

    Intercom
    No
    Slack
    Yes

  • Single sign-on (SSO)

    Intercom
    No
    Slack
    Yes

  • Team chat

    Intercom
    No
    Slack
    Yes

  • Threaded conversations

    Intercom
    No
    Slack
    Yes

  • Video calls

    Intercom
    No
    Slack
    Yes

Integrations

3 shared · 4 only in Intercom · 7 only in Slack

  • Jira

    Intercom
    Yes
    Slack
    Yes

  • Salesforce

    Intercom
    Yes
    Slack
    Yes

  • Zapier

    Intercom
    Yes
    Slack
    Yes

  • HubSpot

    Intercom
    Yes
    Slack
    No

  • Shopify

    Intercom
    Yes
    Slack
    No

  • Slack

    Intercom
    Yes
    Slack
    No

  • Stripe

    Intercom
    Yes
    Slack
    No

  • Asana

    Intercom
    No
    Slack
    Yes

  • GitHub

    Intercom
    No
    Slack
    Yes

  • Google Calendar

    Intercom
    No
    Slack
    Yes

  • Google Drive

    Intercom
    No
    Slack
    Yes

  • Notion

    Intercom
    No
    Slack
    Yes

  • Outlook

    Intercom
    No
    Slack
    Yes

  • Zoom

    Intercom
    No
    Slack
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works