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Slack vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 2 features.

Facts come from each app’s listing. Payment never changes this comparison.

Slack

Communication

Channels, huddles and workflows for teams

Free plan

View Slack profileSlack alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Slack
    Free plan + paid plans
    Zendesk
    Paid

  • Paid plans from

    Slack
    $7.25 / month
    Zendesk
    Not listed

  • Free plan

    Slack
    Yes
    Zendesk
    No

  • Plans

    Slack
    Free plan with 90 days of history; Pro from $7.25/user/month billed annually; Business+ and Enterprise
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared · 3 only in Slack

  • Android

    Slack
    Yes
    Zendesk
    Yes

  • iOS

    Slack
    Yes
    Zendesk
    Yes

  • Web

    Slack
    Yes
    Zendesk
    Yes

  • Linux

    Slack
    Yes
    Zendesk
    No

  • macOS

    Slack
    Yes
    Zendesk
    No

  • Windows

    Slack
    Yes
    Zendesk
    No

Features

2 shared · 8 only in Slack · 5 only in Zendesk

  • AI assistant

    Slack
    Yes
    Zendesk
    Yes

  • Workflow automation

    Slack
    Yes
    Zendesk
    Yes

  • Audit logs

    Slack
    Yes
    Zendesk
    No

  • File sharing

    Slack
    Yes
    Zendesk
    No

  • Public API

    Slack
    Yes
    Zendesk
    No

  • Screen sharing

    Slack
    Yes
    Zendesk
    No

  • Single sign-on (SSO)

    Slack
    Yes
    Zendesk
    No

  • Team chat

    Slack
    Yes
    Zendesk
    No

  • Threaded conversations

    Slack
    Yes
    Zendesk
    No

  • Video calls

    Slack
    Yes
    Zendesk
    No

  • Docs & wiki

    Slack
    No
    Zendesk
    Yes

  • Help desk & ticketing

    Slack
    No
    Zendesk
    Yes

  • Live chat

    Slack
    No
    Zendesk
    Yes

  • Reporting dashboards

    Slack
    No
    Zendesk
    Yes

  • Shared inbox

    Slack
    No
    Zendesk
    Yes

Integrations

3 shared · 7 only in Slack · 4 only in Zendesk

  • Jira

    Slack
    Yes
    Zendesk
    Yes

  • Salesforce

    Slack
    Yes
    Zendesk
    Yes

  • Zapier

    Slack
    Yes
    Zendesk
    Yes

  • Asana

    Slack
    Yes
    Zendesk
    No

  • GitHub

    Slack
    Yes
    Zendesk
    No

  • Google Calendar

    Slack
    Yes
    Zendesk
    No

  • Google Drive

    Slack
    Yes
    Zendesk
    No

  • Notion

    Slack
    Yes
    Zendesk
    No

  • Outlook

    Slack
    Yes
    Zendesk
    No

  • Zoom

    Slack
    Yes
    Zendesk
    No

  • HubSpot

    Slack
    No
    Zendesk
    Yes

  • Microsoft Teams

    Slack
    No
    Zendesk
    Yes

  • Shopify

    Slack
    No
    Zendesk
    Yes

  • Slack

    Slack
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works