Zendesk alternatives
10 apps that do what Zendesk does, starting with the Communication apps that share most of its features.
Ordered by category, then by how many of Zendesk’s listed features each app shares, then by our organic score (ratings, visitor feedback, listing completeness, freshness). Payment, Pro plans and verification are not inputs. How ranking works
Alternatives to Zendesk
Organic order. Payment never changes it.How ranking works
Position 1
AI-first customer service platform
Why it’s here
- Shares 7 of Zendesk's listed features: AI assistant, Docs & wiki, Help desk & ticketing and 4 more
- Integrates with HubSpot, Jira, Salesforce and 4 more
- Available on Web, iOS and Android
Position 2
Shared inbox and customer operations platform
Why it’s here
- Shares 6 of Zendesk's listed features: AI assistant, Help desk & ticketing, Live chat and 3 more
- Integrates with Gmail, HubSpot, Jira and 4 more
- Paid plans from $19/month
- Available on Web, macOS, Windows, iOS and Android
Position 3
Customer messaging for small businesses
Why it’s here
- Shares 5 of Zendesk's listed features: Docs & wiki, Help desk & ticketing, Live chat and 2 more
- Integrates with HubSpot, Shopify, Slack and 3 more
- Free plan available
- Available on Web, macOS, Windows, iOS and Android
Position 4
Channels, huddles and workflows for teams
Why it’s here
- Shares 2 of Zendesk's listed features: AI assistant and Workflow automation
- Integrates with Asana, GitHub, Google Calendar and 7 more
- Free plan available
- Available on Web, macOS, Windows, Linux, iOS and Android
Position 5
Async video messages for work
Why it’s here
- Shares 1 of Zendesk's listed features: AI assistant
- Integrates with GitHub, Gmail, Jira and 3 more
- Free plan available
- Available on Web, macOS, Windows, iOS and Android
Position 6
Chat, meetings and calls for Microsoft 365
Why it’s here
- Shares 1 of Zendesk's listed features: AI assistant
- Integrates with Asana, GitHub, Jira and 4 more
- Free plan available
- Available on Web, macOS, Windows, iOS and Android
Position 7
Open-source communications platform
Why it’s here
- Shares 1 of Zendesk's listed features: Live chat
- Integrates with GitHub, GitLab, Jira and 1 more
- Open source
- Available on Web, macOS, Windows, Linux, iOS and Android
Position 8
Video meetings, calling and messaging
Why it’s here
- Shares 1 of Zendesk's listed features: AI assistant
- Integrates with Google Calendar, Outlook and Slack
- Free plan available
- Available on Web, macOS, Windows, iOS and Android
Position 9
Video meetings, team chat and webinars
Why it’s here
- Shares 1 of Zendesk's listed features: AI assistant
- Integrates with Google Calendar, HubSpot, Microsoft Teams and 3 more
- Free plan available
- Available on Web, macOS, Windows, Linux, iOS and Android
Position 10
Voice, video and text chat for communities
Why it’s here
- Integrates with GitHub
- Free plan available
- Available on Web, macOS, Windows, Linux, iOS and Android
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