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Crisp vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 5 features.

Facts come from each app’s listing. Payment never changes this comparison.

Crisp

Communication

Customer messaging for small businesses

Free plan

View Crisp profileCrisp alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Crisp
    Free plan + paid plans
    Zendesk
    Paid

  • Paid plans from

    Crisp
    Not listed
    Zendesk
    Not listed

  • Free plan

    Crisp
    Yes
    Zendesk
    No

  • Plans

    Crisp
    Free plan for 2 seats; paid plans per workspace per month
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared · 2 only in Crisp

  • Android

    Crisp
    Yes
    Zendesk
    Yes

  • iOS

    Crisp
    Yes
    Zendesk
    Yes

  • Web

    Crisp
    Yes
    Zendesk
    Yes

  • macOS

    Crisp
    Yes
    Zendesk
    No

  • Windows

    Crisp
    Yes
    Zendesk
    No

Features

5 shared · 2 only in Zendesk

  • Docs & wiki

    Crisp
    Yes
    Zendesk
    Yes

  • Help desk & ticketing

    Crisp
    Yes
    Zendesk
    Yes

  • Live chat

    Crisp
    Yes
    Zendesk
    Yes

  • Shared inbox

    Crisp
    Yes
    Zendesk
    Yes

  • Workflow automation

    Crisp
    Yes
    Zendesk
    Yes

  • AI assistant

    Crisp
    No
    Zendesk
    Yes

  • Reporting dashboards

    Crisp
    No
    Zendesk
    Yes

Integrations

4 shared · 2 only in Crisp · 3 only in Zendesk

  • HubSpot

    Crisp
    Yes
    Zendesk
    Yes

  • Shopify

    Crisp
    Yes
    Zendesk
    Yes

  • Slack

    Crisp
    Yes
    Zendesk
    Yes

  • Zapier

    Crisp
    Yes
    Zendesk
    Yes

  • Stripe

    Crisp
    Yes
    Zendesk
    No

  • WordPress

    Crisp
    Yes
    Zendesk
    No

  • Jira

    Crisp
    No
    Zendesk
    Yes

  • Microsoft Teams

    Crisp
    No
    Zendesk
    Yes

  • Salesforce

    Crisp
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works