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Front vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 6 features.

Facts come from each app’s listing. Payment never changes this comparison.

Front

Communication

Shared inbox and customer operations platform

From $19/mo

View Front profileFront alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Front
    Paid
    Zendesk
    Paid

  • Paid plans from

    Front
    $19 / month
    Zendesk
    Not listed

  • Free plan

    Front
    No
    Zendesk
    No

  • Plans

    Front
    Starter from $19/seat/month billed annually; Growth, Scale and Premier plans; free trial
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared · 2 only in Front

  • Android

    Front
    Yes
    Zendesk
    Yes

  • iOS

    Front
    Yes
    Zendesk
    Yes

  • Web

    Front
    Yes
    Zendesk
    Yes

  • macOS

    Front
    Yes
    Zendesk
    No

  • Windows

    Front
    Yes
    Zendesk
    No

Features

6 shared · 1 only in Zendesk

  • AI assistant

    Front
    Yes
    Zendesk
    Yes

  • Help desk & ticketing

    Front
    Yes
    Zendesk
    Yes

  • Live chat

    Front
    Yes
    Zendesk
    Yes

  • Reporting dashboards

    Front
    Yes
    Zendesk
    Yes

  • Shared inbox

    Front
    Yes
    Zendesk
    Yes

  • Workflow automation

    Front
    Yes
    Zendesk
    Yes

  • Docs & wiki

    Front
    No
    Zendesk
    Yes

Integrations

5 shared · 2 only in Front · 2 only in Zendesk

  • HubSpot

    Front
    Yes
    Zendesk
    Yes

  • Jira

    Front
    Yes
    Zendesk
    Yes

  • Salesforce

    Front
    Yes
    Zendesk
    Yes

  • Shopify

    Front
    Yes
    Zendesk
    Yes

  • Slack

    Front
    Yes
    Zendesk
    Yes

  • Gmail

    Front
    Yes
    Zendesk
    No

  • Outlook

    Front
    Yes
    Zendesk
    No

  • Microsoft Teams

    Front
    No
    Zendesk
    Yes

  • Zapier

    Front
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works