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Loom vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 1 feature.

Facts come from each app’s listing. Payment never changes this comparison.

Loom

Communication

Async video messages for work

Free plan

View Loom profileLoom alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Loom
    Free plan + paid plans
    Zendesk
    Paid

  • Paid plans from

    Loom
    $15 / month
    Zendesk
    Not listed

  • Free plan

    Loom
    Yes
    Zendesk
    No

  • Plans

    Loom
    Free Starter plan (25 videos); Business from $15/creator/month billed annually; Enterprise plans
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared · 2 only in Loom

  • Android

    Loom
    Yes
    Zendesk
    Yes

  • iOS

    Loom
    Yes
    Zendesk
    Yes

  • Web

    Loom
    Yes
    Zendesk
    Yes

  • macOS

    Loom
    Yes
    Zendesk
    No

  • Windows

    Loom
    Yes
    Zendesk
    No

Features

1 shared · 5 only in Loom · 6 only in Zendesk

  • AI assistant

    Loom
    Yes
    Zendesk
    Yes

  • Async video messages

    Loom
    Yes
    Zendesk
    No

  • Screen sharing

    Loom
    Yes
    Zendesk
    No

  • Summarization

    Loom
    Yes
    Zendesk
    No

  • Transcription

    Loom
    Yes
    Zendesk
    No

  • Video editing

    Loom
    Yes
    Zendesk
    No

  • Docs & wiki

    Loom
    No
    Zendesk
    Yes

  • Help desk & ticketing

    Loom
    No
    Zendesk
    Yes

  • Live chat

    Loom
    No
    Zendesk
    Yes

  • Reporting dashboards

    Loom
    No
    Zendesk
    Yes

  • Shared inbox

    Loom
    No
    Zendesk
    Yes

  • Workflow automation

    Loom
    No
    Zendesk
    Yes

Integrations

2 shared · 4 only in Loom · 5 only in Zendesk

  • Jira

    Loom
    Yes
    Zendesk
    Yes

  • Slack

    Loom
    Yes
    Zendesk
    Yes

  • GitHub

    Loom
    Yes
    Zendesk
    No

  • Gmail

    Loom
    Yes
    Zendesk
    No

  • Linear

    Loom
    Yes
    Zendesk
    No

  • Notion

    Loom
    Yes
    Zendesk
    No

  • HubSpot

    Loom
    No
    Zendesk
    Yes

  • Microsoft Teams

    Loom
    No
    Zendesk
    Yes

  • Salesforce

    Loom
    No
    Zendesk
    Yes

  • Shopify

    Loom
    No
    Zendesk
    Yes

  • Zapier

    Loom
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works