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HubSpot CRM vs Intercom

Features, integrations, platforms and pricing, side by side. They share 2 features.

Facts come from each app’s listing. Payment never changes this comparison.

HubSpot CRM

CRM

Free CRM with marketing, sales and service tools

Free plan

View HubSpot CRM profileHubSpot CRM alternativesVisit site (opens in a new tab)

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    HubSpot CRM
    Free plan + paid plans
    Intercom
    Paid

  • Paid plans from

    HubSpot CRM
    $15 / month
    Intercom
    Not listed

  • Free plan

    HubSpot CRM
    Yes
    Intercom
    No

  • Plans

    HubSpot CRM
    Free CRM; Starter from $15/seat/month billed annually; Professional and Enterprise tiers
    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial

Platforms

3 shared

  • Android

    HubSpot CRM
    Yes
    Intercom
    Yes

  • iOS

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Web

    HubSpot CRM
    Yes
    Intercom
    Yes

Features

2 shared · 8 only in HubSpot CRM · 5 only in Intercom

  • Help desk & ticketing

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Live chat

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Contact management

    HubSpot CRM
    Yes
    Intercom
    No

  • Email campaigns

    HubSpot CRM
    Yes
    Intercom
    No

  • Email sequences

    HubSpot CRM
    Yes
    Intercom
    No

  • Email tracking

    HubSpot CRM
    Yes
    Intercom
    No

  • Lead scoring

    HubSpot CRM
    Yes
    Intercom
    No

  • Marketing automation

    HubSpot CRM
    Yes
    Intercom
    No

  • Sales forecasting

    HubSpot CRM
    Yes
    Intercom
    No

  • Sales pipeline

    HubSpot CRM
    Yes
    Intercom
    No

  • AI assistant

    HubSpot CRM
    No
    Intercom
    Yes

  • Docs & wiki

    HubSpot CRM
    No
    Intercom
    Yes

  • Reporting dashboards

    HubSpot CRM
    No
    Intercom
    Yes

  • Shared inbox

    HubSpot CRM
    No
    Intercom
    Yes

  • Workflow automation

    HubSpot CRM
    No
    Intercom
    Yes

Integrations

5 shared · 5 only in HubSpot CRM · 2 only in Intercom

  • Salesforce

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Shopify

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Slack

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Stripe

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Zapier

    HubSpot CRM
    Yes
    Intercom
    Yes

  • Gmail

    HubSpot CRM
    Yes
    Intercom
    No

  • Microsoft Teams

    HubSpot CRM
    Yes
    Intercom
    No

  • Outlook

    HubSpot CRM
    Yes
    Intercom
    No

  • WordPress

    HubSpot CRM
    Yes
    Intercom
    No

  • Zoom

    HubSpot CRM
    Yes
    Intercom
    No

  • HubSpot

    HubSpot CRM
    No
    Intercom
    Yes

  • Jira

    HubSpot CRM
    No
    Intercom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works