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Rocket.Chat vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 1 feature.

Facts come from each app’s listing. Payment never changes this comparison.

Rocket.Chat

Communication

Open-source communications platform

Free plan

View Rocket.Chat profileRocket.Chat alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Rocket.Chat
    Open source
    Zendesk
    Paid

  • Paid plans from

    Rocket.Chat
    Not listed
    Zendesk
    Not listed

  • Free plan

    Rocket.Chat
    Yes
    Zendesk
    No

  • Plans

    Rocket.Chat
    Free Starter edition for small teams; paid plans for larger deployments
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared · 3 only in Rocket.Chat

  • Android

    Rocket.Chat
    Yes
    Zendesk
    Yes

  • iOS

    Rocket.Chat
    Yes
    Zendesk
    Yes

  • Web

    Rocket.Chat
    Yes
    Zendesk
    Yes

  • Linux

    Rocket.Chat
    Yes
    Zendesk
    No

  • macOS

    Rocket.Chat
    Yes
    Zendesk
    No

  • Windows

    Rocket.Chat
    Yes
    Zendesk
    No

Features

1 shared · 6 only in Rocket.Chat · 6 only in Zendesk

  • Live chat

    Rocket.Chat
    Yes
    Zendesk
    Yes

  • End-to-end encryption

    Rocket.Chat
    Yes
    Zendesk
    No

  • Public API

    Rocket.Chat
    Yes
    Zendesk
    No

  • Self-hosting

    Rocket.Chat
    Yes
    Zendesk
    No

  • Team chat

    Rocket.Chat
    Yes
    Zendesk
    No

  • Threaded conversations

    Rocket.Chat
    Yes
    Zendesk
    No

  • Video calls

    Rocket.Chat
    Yes
    Zendesk
    No

  • AI assistant

    Rocket.Chat
    No
    Zendesk
    Yes

  • Docs & wiki

    Rocket.Chat
    No
    Zendesk
    Yes

  • Help desk & ticketing

    Rocket.Chat
    No
    Zendesk
    Yes

  • Reporting dashboards

    Rocket.Chat
    No
    Zendesk
    Yes

  • Shared inbox

    Rocket.Chat
    No
    Zendesk
    Yes

  • Workflow automation

    Rocket.Chat
    No
    Zendesk
    Yes

Integrations

2 shared · 2 only in Rocket.Chat · 5 only in Zendesk

  • Jira

    Rocket.Chat
    Yes
    Zendesk
    Yes

  • Zapier

    Rocket.Chat
    Yes
    Zendesk
    Yes

  • GitHub

    Rocket.Chat
    Yes
    Zendesk
    No

  • GitLab

    Rocket.Chat
    Yes
    Zendesk
    No

  • HubSpot

    Rocket.Chat
    No
    Zendesk
    Yes

  • Microsoft Teams

    Rocket.Chat
    No
    Zendesk
    Yes

  • Salesforce

    Rocket.Chat
    No
    Zendesk
    Yes

  • Shopify

    Rocket.Chat
    No
    Zendesk
    Yes

  • Slack

    Rocket.Chat
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works