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Microsoft Teams vs Zendesk

Features, integrations, platforms and pricing, side by side. They share 1 feature.

Facts come from each app’s listing. Payment never changes this comparison.

Microsoft Teams

Communication

Chat, meetings and calls for Microsoft 365

Free plan

View Microsoft Teams profileMicrosoft Teams alternativesVisit site (opens in a new tab)

Zendesk

Communication

Customer service software and help desk

Pricing on request

View Zendesk profileZendesk alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Microsoft Teams
    Free plan + paid plans
    Zendesk
    Paid

  • Paid plans from

    Microsoft Teams
    $4 / month
    Zendesk
    Not listed

  • Free plan

    Microsoft Teams
    Yes
    Zendesk
    No

  • Plans

    Microsoft Teams
    Free plan; Teams Essentials from $4/user/month billed annually; Microsoft 365 business plans
    Zendesk
    Paid plans per agent per month; free trial

Platforms

3 shared · 2 only in Microsoft Teams

  • Android

    Microsoft Teams
    Yes
    Zendesk
    Yes

  • iOS

    Microsoft Teams
    Yes
    Zendesk
    Yes

  • Web

    Microsoft Teams
    Yes
    Zendesk
    Yes

  • macOS

    Microsoft Teams
    Yes
    Zendesk
    No

  • Windows

    Microsoft Teams
    Yes
    Zendesk
    No

Features

1 shared · 7 only in Microsoft Teams · 6 only in Zendesk

  • AI assistant

    Microsoft Teams
    Yes
    Zendesk
    Yes

  • File sharing

    Microsoft Teams
    Yes
    Zendesk
    No

  • Screen sharing

    Microsoft Teams
    Yes
    Zendesk
    No

  • Team chat

    Microsoft Teams
    Yes
    Zendesk
    No

  • Threaded conversations

    Microsoft Teams
    Yes
    Zendesk
    No

  • Transcription

    Microsoft Teams
    Yes
    Zendesk
    No

  • Video calls

    Microsoft Teams
    Yes
    Zendesk
    No

  • Webinars

    Microsoft Teams
    Yes
    Zendesk
    No

  • Docs & wiki

    Microsoft Teams
    No
    Zendesk
    Yes

  • Help desk & ticketing

    Microsoft Teams
    No
    Zendesk
    Yes

  • Live chat

    Microsoft Teams
    No
    Zendesk
    Yes

  • Reporting dashboards

    Microsoft Teams
    No
    Zendesk
    Yes

  • Shared inbox

    Microsoft Teams
    No
    Zendesk
    Yes

  • Workflow automation

    Microsoft Teams
    No
    Zendesk
    Yes

Integrations

2 shared · 5 only in Microsoft Teams · 5 only in Zendesk

  • Jira

    Microsoft Teams
    Yes
    Zendesk
    Yes

  • Salesforce

    Microsoft Teams
    Yes
    Zendesk
    Yes

  • Asana

    Microsoft Teams
    Yes
    Zendesk
    No

  • GitHub

    Microsoft Teams
    Yes
    Zendesk
    No

  • Outlook

    Microsoft Teams
    Yes
    Zendesk
    No

  • Trello

    Microsoft Teams
    Yes
    Zendesk
    No

  • Zoom

    Microsoft Teams
    Yes
    Zendesk
    No

  • HubSpot

    Microsoft Teams
    No
    Zendesk
    Yes

  • Microsoft Teams

    Microsoft Teams
    No
    Zendesk
    Yes

  • Shopify

    Microsoft Teams
    No
    Zendesk
    Yes

  • Slack

    Microsoft Teams
    No
    Zendesk
    Yes

  • Zapier

    Microsoft Teams
    No
    Zendesk
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works