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Close vs Intercom

Features, integrations, platforms and pricing, side by side. They share 2 features.

Facts come from each app’s listing. Payment never changes this comparison.

Close

CRM

CRM with built-in calling and email for inside sales

From $19/mo

View Close profileClose alternativesVisit site (opens in a new tab)

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Close
    Paid
    Intercom
    Paid

  • Paid plans from

    Close
    $19 / month
    Intercom
    Not listed

  • Free plan

    Close
    No
    Intercom
    No

  • Plans

    Close
    Solo from $19/user/month billed annually; Essentials, Growth and Scale plans; 14-day free trial
    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial

Platforms

3 shared · 2 only in Close

  • Android

    Close
    Yes
    Intercom
    Yes

  • iOS

    Close
    Yes
    Intercom
    Yes

  • Web

    Close
    Yes
    Intercom
    Yes

  • macOS

    Close
    Yes
    Intercom
    No

  • Windows

    Close
    Yes
    Intercom
    No

Features

2 shared · 5 only in Close · 5 only in Intercom

  • Reporting dashboards

    Close
    Yes
    Intercom
    Yes

  • Workflow automation

    Close
    Yes
    Intercom
    Yes

  • Built-in calling

    Close
    Yes
    Intercom
    No

  • Contact management

    Close
    Yes
    Intercom
    No

  • Email sequences

    Close
    Yes
    Intercom
    No

  • Email tracking

    Close
    Yes
    Intercom
    No

  • Sales pipeline

    Close
    Yes
    Intercom
    No

  • AI assistant

    Close
    No
    Intercom
    Yes

  • Docs & wiki

    Close
    No
    Intercom
    Yes

  • Help desk & ticketing

    Close
    No
    Intercom
    Yes

  • Live chat

    Close
    No
    Intercom
    Yes

  • Shared inbox

    Close
    No
    Intercom
    Yes

Integrations

3 shared · 4 only in Close · 4 only in Intercom

  • HubSpot

    Close
    Yes
    Intercom
    Yes

  • Slack

    Close
    Yes
    Intercom
    Yes

  • Zapier

    Close
    Yes
    Intercom
    Yes

  • Gmail

    Close
    Yes
    Intercom
    No

  • Google Calendar

    Close
    Yes
    Intercom
    No

  • Outlook

    Close
    Yes
    Intercom
    No

  • Zoom

    Close
    Yes
    Intercom
    No

  • Jira

    Close
    No
    Intercom
    Yes

  • Salesforce

    Close
    No
    Intercom
    Yes

  • Shopify

    Close
    No
    Intercom
    Yes

  • Stripe

    Close
    No
    Intercom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works