Data as of
State of Customer Support apps: November 2026
10 Customer Support apps on AppFinder, 70% have a free plan, the median listed paid plan starts at $19 a month.
Every figure counts the published Customer Support listings on AppFinder at the time above: what each listing says about its pricing, platforms, features and integrations. Nothing is estimated or sampled, and nothing here is paid for.
- Published apps
- 10
- With a free plan
- 70%
- Median listed starting price (3 apps)
- $19/mo
- Launches in Nov so far
- 0
Pricing models
Open source
40% of apps
4 of 10 apps
Free plan + paid plans
30% of apps
3 of 10 apps
Paid
30% of apps
3 of 10 apps
Platforms
An app can list several platforms.
Web
100% of apps
10 of 10 apps
Android
70% of apps
7 of 10 apps
iOS
70% of apps
7 of 10 apps
macOS
30% of apps
3 of 10 apps
Windows
30% of apps
3 of 10 apps
Linux
10% of apps
1 of 10 apps
Most listed features
The 10 most common of 38 distinct features listed in this category.
Help desk & ticketing
80% of apps
8 of 10 apps
Live chat
70% of apps
7 of 10 apps
Workflow automation
60% of apps
6 of 10 apps
Public API
40% of apps
4 of 10 apps
Docs & wiki
40% of apps
4 of 10 apps
Reporting dashboards
40% of apps
4 of 10 apps
Shared inbox
40% of apps
4 of 10 apps
AI assistant
30% of apps
3 of 10 apps
Sales pipeline
30% of apps
3 of 10 apps
Self-hosting
30% of apps
3 of 10 apps
Most listed integrations
Slack
70% of apps
7 of 10 apps
Zapier
60% of apps
6 of 10 apps
Jira
50% of apps
5 of 10 apps
Shopify
50% of apps
5 of 10 apps
HubSpot
40% of apps
4 of 10 apps
Salesforce
40% of apps
4 of 10 apps
Gmail
30% of apps
3 of 10 apps
Outlook
30% of apps
3 of 10 apps
Launches per month
Apps in this category whose launch date fell in each month (UTC).
0
Jun
0
Jul
0
Aug
0
Sep
0
Oct
0
Nov
Prices: 3 of 10 apps list a starting price for a paid plan. The lowest is $15 a month; the median shown is a real listed price (the lower middle value). Apps without a listed price, or with contact-sales pricing, are not counted.
Use these numbers
You’re welcome to quote this report. Please link to this page so readers can check the current figures.
AppFinder, "State of Customer Support apps: November 2026", data as of 2026-11-07. https://appfinder.tech/state-of/customer-support