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Intercom vs Rocket.Chat

Features, integrations, platforms and pricing, side by side. They share 1 feature.

Facts come from each app’s listing. Payment never changes this comparison.

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Rocket.Chat

Communication

Open-source communications platform

Free plan

View Rocket.Chat profileRocket.Chat alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Intercom
    Paid
    Rocket.Chat
    Open source

  • Paid plans from

    Intercom
    Not listed
    Rocket.Chat
    Not listed

  • Free plan

    Intercom
    No
    Rocket.Chat
    Yes

  • Plans

    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial
    Rocket.Chat
    Free Starter edition for small teams; paid plans for larger deployments

Platforms

3 shared · 3 only in Rocket.Chat

  • Android

    Intercom
    Yes
    Rocket.Chat
    Yes

  • iOS

    Intercom
    Yes
    Rocket.Chat
    Yes

  • Web

    Intercom
    Yes
    Rocket.Chat
    Yes

  • Linux

    Intercom
    No
    Rocket.Chat
    Yes

  • macOS

    Intercom
    No
    Rocket.Chat
    Yes

  • Windows

    Intercom
    No
    Rocket.Chat
    Yes

Features

1 shared · 6 only in Intercom · 6 only in Rocket.Chat

  • Live chat

    Intercom
    Yes
    Rocket.Chat
    Yes

  • AI assistant

    Intercom
    Yes
    Rocket.Chat
    No

  • Docs & wiki

    Intercom
    Yes
    Rocket.Chat
    No

  • Help desk & ticketing

    Intercom
    Yes
    Rocket.Chat
    No

  • Reporting dashboards

    Intercom
    Yes
    Rocket.Chat
    No

  • Shared inbox

    Intercom
    Yes
    Rocket.Chat
    No

  • Workflow automation

    Intercom
    Yes
    Rocket.Chat
    No

  • End-to-end encryption

    Intercom
    No
    Rocket.Chat
    Yes

  • Public API

    Intercom
    No
    Rocket.Chat
    Yes

  • Self-hosting

    Intercom
    No
    Rocket.Chat
    Yes

  • Team chat

    Intercom
    No
    Rocket.Chat
    Yes

  • Threaded conversations

    Intercom
    No
    Rocket.Chat
    Yes

  • Video calls

    Intercom
    No
    Rocket.Chat
    Yes

Integrations

2 shared · 5 only in Intercom · 2 only in Rocket.Chat

  • Jira

    Intercom
    Yes
    Rocket.Chat
    Yes

  • Zapier

    Intercom
    Yes
    Rocket.Chat
    Yes

  • HubSpot

    Intercom
    Yes
    Rocket.Chat
    No

  • Salesforce

    Intercom
    Yes
    Rocket.Chat
    No

  • Shopify

    Intercom
    Yes
    Rocket.Chat
    No

  • Slack

    Intercom
    Yes
    Rocket.Chat
    No

  • Stripe

    Intercom
    Yes
    Rocket.Chat
    No

  • GitHub

    Intercom
    No
    Rocket.Chat
    Yes

  • GitLab

    Intercom
    No
    Rocket.Chat
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works