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Intercom vs Loom

Features, integrations, platforms and pricing, side by side. They share 1 feature.

Facts come from each app’s listing. Payment never changes this comparison.

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Loom

Communication

Async video messages for work

Free plan

View Loom profileLoom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Intercom
    Paid
    Loom
    Free plan + paid plans

  • Paid plans from

    Intercom
    Not listed
    Loom
    $15 / month

  • Free plan

    Intercom
    No
    Loom
    Yes

  • Plans

    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial
    Loom
    Free Starter plan (25 videos); Business from $15/creator/month billed annually; Enterprise plans

Platforms

3 shared · 2 only in Loom

  • Android

    Intercom
    Yes
    Loom
    Yes

  • iOS

    Intercom
    Yes
    Loom
    Yes

  • Web

    Intercom
    Yes
    Loom
    Yes

  • macOS

    Intercom
    No
    Loom
    Yes

  • Windows

    Intercom
    No
    Loom
    Yes

Features

1 shared · 6 only in Intercom · 5 only in Loom

  • AI assistant

    Intercom
    Yes
    Loom
    Yes

  • Docs & wiki

    Intercom
    Yes
    Loom
    No

  • Help desk & ticketing

    Intercom
    Yes
    Loom
    No

  • Live chat

    Intercom
    Yes
    Loom
    No

  • Reporting dashboards

    Intercom
    Yes
    Loom
    No

  • Shared inbox

    Intercom
    Yes
    Loom
    No

  • Workflow automation

    Intercom
    Yes
    Loom
    No

  • Async video messages

    Intercom
    No
    Loom
    Yes

  • Screen sharing

    Intercom
    No
    Loom
    Yes

  • Summarization

    Intercom
    No
    Loom
    Yes

  • Transcription

    Intercom
    No
    Loom
    Yes

  • Video editing

    Intercom
    No
    Loom
    Yes

Integrations

2 shared · 5 only in Intercom · 4 only in Loom

  • Jira

    Intercom
    Yes
    Loom
    Yes

  • Slack

    Intercom
    Yes
    Loom
    Yes

  • HubSpot

    Intercom
    Yes
    Loom
    No

  • Salesforce

    Intercom
    Yes
    Loom
    No

  • Shopify

    Intercom
    Yes
    Loom
    No

  • Stripe

    Intercom
    Yes
    Loom
    No

  • Zapier

    Intercom
    Yes
    Loom
    No

  • GitHub

    Intercom
    No
    Loom
    Yes

  • Gmail

    Intercom
    No
    Loom
    Yes

  • Linear

    Intercom
    No
    Loom
    Yes

  • Notion

    Intercom
    No
    Loom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works