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Discord vs Intercom

Features, integrations, platforms and pricing, side by side.

Facts come from each app’s listing. Payment never changes this comparison.

Discord

Communication

Voice, video and text chat for communities

Free plan

View Discord profileDiscord alternativesVisit site (opens in a new tab)

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Discord
    Free plan + paid plans
    Intercom
    Paid

  • Paid plans from

    Discord
    $9.99 / month
    Intercom
    Not listed

  • Free plan

    Discord
    Yes
    Intercom
    No

  • Plans

    Discord
    Free; Nitro from $9.99/month for personal perks; server boosts optional
    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial

Platforms

3 shared · 3 only in Discord

  • Android

    Discord
    Yes
    Intercom
    Yes

  • iOS

    Discord
    Yes
    Intercom
    Yes

  • Web

    Discord
    Yes
    Intercom
    Yes

  • Linux

    Discord
    Yes
    Intercom
    No

  • macOS

    Discord
    Yes
    Intercom
    No

  • Windows

    Discord
    Yes
    Intercom
    No

Features

0 shared · 6 only in Discord · 7 only in Intercom

  • Roles & permissions

    Discord
    Yes
    Intercom
    No

  • Screen sharing

    Discord
    Yes
    Intercom
    No

  • Team chat

    Discord
    Yes
    Intercom
    No

  • Threaded conversations

    Discord
    Yes
    Intercom
    No

  • Video calls

    Discord
    Yes
    Intercom
    No

  • Webinars

    Discord
    Yes
    Intercom
    No

  • AI assistant

    Discord
    No
    Intercom
    Yes

  • Docs & wiki

    Discord
    No
    Intercom
    Yes

  • Help desk & ticketing

    Discord
    No
    Intercom
    Yes

  • Live chat

    Discord
    No
    Intercom
    Yes

  • Reporting dashboards

    Discord
    No
    Intercom
    Yes

  • Shared inbox

    Discord
    No
    Intercom
    Yes

  • Workflow automation

    Discord
    No
    Intercom
    Yes

Integrations

0 shared · 1 only in Discord · 7 only in Intercom

  • GitHub

    Discord
    Yes
    Intercom
    No

  • HubSpot

    Discord
    No
    Intercom
    Yes

  • Jira

    Discord
    No
    Intercom
    Yes

  • Salesforce

    Discord
    No
    Intercom
    Yes

  • Shopify

    Discord
    No
    Intercom
    Yes

  • Slack

    Discord
    No
    Intercom
    Yes

  • Stripe

    Discord
    No
    Intercom
    Yes

  • Zapier

    Discord
    No
    Intercom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works