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Capsule CRM vs Intercom

Features, integrations, platforms and pricing, side by side. They share 2 features.

Facts come from each app’s listing. Payment never changes this comparison.

Capsule CRM

CRM

Simple CRM for small businesses

Free plan

View Capsule CRM profileCapsule CRM alternativesVisit site (opens in a new tab)

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Capsule CRM
    Free plan + paid plans
    Intercom
    Paid

  • Paid plans from

    Capsule CRM
    Not listed
    Intercom
    Not listed

  • Free plan

    Capsule CRM
    Yes
    Intercom
    No

  • Plans

    Capsule CRM
    Free plan for 2 users; paid plans per user per month add pipelines and workflows
    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial

Platforms

3 shared

  • Android

    Capsule CRM
    Yes
    Intercom
    Yes

  • iOS

    Capsule CRM
    Yes
    Intercom
    Yes

  • Web

    Capsule CRM
    Yes
    Intercom
    Yes

Features

2 shared · 3 only in Capsule CRM · 5 only in Intercom

  • Reporting dashboards

    Capsule CRM
    Yes
    Intercom
    Yes

  • Workflow automation

    Capsule CRM
    Yes
    Intercom
    Yes

  • Contact management

    Capsule CRM
    Yes
    Intercom
    No

  • Sales pipeline

    Capsule CRM
    Yes
    Intercom
    No

  • Task management

    Capsule CRM
    Yes
    Intercom
    No

  • AI assistant

    Capsule CRM
    No
    Intercom
    Yes

  • Docs & wiki

    Capsule CRM
    No
    Intercom
    Yes

  • Help desk & ticketing

    Capsule CRM
    No
    Intercom
    Yes

  • Live chat

    Capsule CRM
    No
    Intercom
    Yes

  • Shared inbox

    Capsule CRM
    No
    Intercom
    Yes

Integrations

1 shared · 6 only in Capsule CRM · 6 only in Intercom

  • Zapier

    Capsule CRM
    Yes
    Intercom
    Yes

  • Gmail

    Capsule CRM
    Yes
    Intercom
    No

  • Google Calendar

    Capsule CRM
    Yes
    Intercom
    No

  • Mailchimp

    Capsule CRM
    Yes
    Intercom
    No

  • Outlook

    Capsule CRM
    Yes
    Intercom
    No

  • QuickBooks

    Capsule CRM
    Yes
    Intercom
    No

  • Xero

    Capsule CRM
    Yes
    Intercom
    No

  • HubSpot

    Capsule CRM
    No
    Intercom
    Yes

  • Jira

    Capsule CRM
    No
    Intercom
    Yes

  • Salesforce

    Capsule CRM
    No
    Intercom
    Yes

  • Shopify

    Capsule CRM
    No
    Intercom
    Yes

  • Slack

    Capsule CRM
    No
    Intercom
    Yes

  • Stripe

    Capsule CRM
    No
    Intercom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works