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Basecamp vs Intercom

Features, integrations, platforms and pricing, side by side. They share 1 feature.

Facts come from each app’s listing. Payment never changes this comparison.

Basecamp

Project Management

Calm project management with everything in one place

Free plan

View Basecamp profileBasecamp alternativesVisit site (opens in a new tab)

Intercom

Communication

AI-first customer service platform

Pricing on request

View Intercom profileIntercom alternativesVisit site (opens in a new tab)

Side by side

Pricing

  • Model

    Basecamp
    Free plan + paid plans
    Intercom
    Paid

  • Paid plans from

    Basecamp
    $15 / month
    Intercom
    Not listed

  • Free plan

    Basecamp
    Yes
    Intercom
    No

  • Plans

    Basecamp
    Free for one project; Plus $15/user/month; Pro Unlimited $299/month billed annually
    Intercom
    Paid plans per seat per month plus usage-based AI resolutions; free trial

Platforms

3 shared · 2 only in Basecamp

  • Android

    Basecamp
    Yes
    Intercom
    Yes

  • iOS

    Basecamp
    Yes
    Intercom
    Yes

  • Web

    Basecamp
    Yes
    Intercom
    Yes

  • macOS

    Basecamp
    Yes
    Intercom
    No

  • Windows

    Basecamp
    Yes
    Intercom
    No

Features

1 shared · 5 only in Basecamp · 6 only in Intercom

  • Docs & wiki

    Basecamp
    Yes
    Intercom
    Yes

  • Calendar

    Basecamp
    Yes
    Intercom
    No

  • File sharing

    Basecamp
    Yes
    Intercom
    No

  • Kanban boards

    Basecamp
    Yes
    Intercom
    No

  • Task management

    Basecamp
    Yes
    Intercom
    No

  • Team chat

    Basecamp
    Yes
    Intercom
    No

  • AI assistant

    Basecamp
    No
    Intercom
    Yes

  • Help desk & ticketing

    Basecamp
    No
    Intercom
    Yes

  • Live chat

    Basecamp
    No
    Intercom
    Yes

  • Reporting dashboards

    Basecamp
    No
    Intercom
    Yes

  • Shared inbox

    Basecamp
    No
    Intercom
    Yes

  • Workflow automation

    Basecamp
    No
    Intercom
    Yes

Integrations

1 shared · 6 only in Intercom

  • Zapier

    Basecamp
    Yes
    Intercom
    Yes

  • HubSpot

    Basecamp
    No
    Intercom
    Yes

  • Jira

    Basecamp
    No
    Intercom
    Yes

  • Salesforce

    Basecamp
    No
    Intercom
    Yes

  • Shopify

    Basecamp
    No
    Intercom
    Yes

  • Slack

    Basecamp
    No
    Intercom
    Yes

  • Stripe

    Basecamp
    No
    Intercom
    Yes

More comparisons

Ranked by relevance. Payment never changes this order.How ranking works